Customer-Led Car Repairs in Ashington

As a family-run business, we at Alpha Automobiles know only too well the importance of treating Ashington customers the way we’d like to be treated. We are fortunate enough to benefit from word of mouth recommendation and receive new custom all the time, as well as regaining our old clients.

 

From car servicing to MOT testing and vehicle diagnostics to car repairs, we aim to provide 100% client satisfaction every time. By using the following code of practice, we feel this is what keeps us one step ahead of the competition in Ashington and the surrounding areas.

 

  1. Listen – If a customer is trying to book his car in for a service or he’s come into the workshop to discuss car repairs, it can for some, be all too easy to switch off mid conversation. If we mishear something or don’t fully understand we’ll make sure that we will re-ask what the customer is trying to say.
  2. Answering Calls and Emails – There’s nothing worse than being inaccessible to your customer. So we aim to return calls and answer emails as quickly as possible. As there’s plenty of competition in our trade, by ignoring calls can cost not only money but also a long term customer.
  3. Exceeding Expectations – Your car may be undergoing vehicle diagnostics or MOT testing and you’re not sure what time you can get your car back. We try to disable any uncertainty by keeping you informed of our progress every step of the way. Communication is key in all walks of life but in the car repairs business, even more so.
  4. Performance – In the competitive market of garage services in areas such as Ashington, car repairs, MOT testing and car servicing all come with our guaranteed seal of excellence. However if a customer is unhappy with any aspect of our service, we will deal with the complaint professionally and go into greater detail of why we’ve received the complaint in the first place.
  5. Honesty – There’s no room for dishonesty in the motor trade. The days of winding back mileages and using anything less than OEM parts have been mainly discarded to the history bin. Everything we do at Alpha Automobiles is transparent and above board. Quality control is everything and we aim to do the best job on your vehicle for the best price, from vehicle diagnostics to car servicing.
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Be part of our ever-growing customer base and call us today on 01903 740983 for car servicing or MOT testing. We cover Ashington and the surrounding areas.

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